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FAQ’s

Faqs

1Shipping
When will I receive my order?

For products, orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days and orders placed after 3:00 PM will be delivered in four to five business days.

For furniture, you’ll be able to schedule the delivery time and date that suits you, at checkout.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I'm not at home when my order arrives?

For products, once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re unavailable to receive your furniture order on the scheduled date, your subsequent delivery will be charged. The charges will vary according to our rate card.

Will I be charged for delivery?

Delivery is free on orders of Rs. 999 and above.

Your delivery charges will be displayed during the checkout process.

2My Account
How do I create an account?

You can set up your LifestyleStores.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

  1. Click 'Sign Up' at the top of the page.
  2. Enter your name and email address in the box that pops up.
  3. Create a password.
  4. Click 'Sign Up'.

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign In' with Facebook.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. RajTaishree.com will use your Facebook details to create your RajTaishree.com account.

You’re good to go. Happy shopping!

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Landmark Rewards points to your new account, you must first unlink your Landmark Rewards account from your existing RajTaishree.com account. You can do this by calling our Customer Service team on +91 94149 78622. Once you’ve created your new RajTaishree.com account, you’ll be able to link it with your Landmark Rewards account from your My Account page.

How do I change my password?

To change your password:

  1. Sign in to your RajTaishree.com account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click 'Change Password'.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it.
  6. Hit the Save Changes button.
How do I change my payment details?

To add, delete or change your debit or credit card details:

  1. Sign in to your RajTaishree.com account.
  2. Go to the My Account section.
  3. Click on the Payment link.
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your RajTaishree.com account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the Add a New Address link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and RajTaishree.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

I've signed up and created an account. Do I need to register once again to shop other Landmark Brands online?

No, you can use one account to shop all Landmark brands online. After you sign up for one of our brands, use the same username and password to sign in for other brands. You’ll be able to view and manage all your information in one place.

If you have a rajtaishree.com account, you can continue to sign in to the brand sites with the same username and password.

3Orders
How do I order products from RajTaishree.com?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button. For furniture, please check the pincode before placing an order.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. For furniture orders, please schedule a convenient date and time for delivery.
  7. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on +91 94149 78622, Monday to Saturday from 10:00 AM to 7:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the RajTaishree.com site and apps.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?

Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

All the products you choose (from across our brands) will go to one universal basket and you’ll be able to complete your shopping in a single checkout.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

How do I cancel an order?

It’s easy. Here’s what you need to do:

If you’ve signed in to your account:

  1. Go to the Order Details page in your My Account section.
  2. Click on the order from which you want to cancel products.
  3. Select the specific products you wish to cancel.
  4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on +91 94149 78622 and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

4Payments
What payment methods do you accept?

We accept a variety of payment methods:

  • Visa or MasterCard Debit and Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.
  • Wallets such as Paytm, MobiKwik and JioMoney.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

Is it safe to shop online with my Debit or Credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

What is a wallet?

A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

You can pay easily for your purchases on LifestyleStores.com using popular digital wallets such as Paytm, MobiKwik or JioMoney.

How do I pay using Wallets?

Here's how you can pay using Wallets:

  1. Add the products you want to your basket and checkout.
  2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
  3. Select the wallet you want - Paytm, MobiKwik or JioMoney.
  4. Once you're redirected to the wallet portal, sign in to your wallet account. You'll be able to pay with the money available in your wallet.

That's it!

How do I load money into my wallet?

To do that, the wallet app needs to be downloaded to your mobile device.

How do I add a wallet on my phone?

Download the wallet app on your Android phone or iPhone and install it.

Can I club my wallet payment with other payment methods?

Yes, if you have a RajTaishree.com Credit Note, you can combine it with your wallet while making a payment.

Is there a price limit on Cash on Delivery purchases?

Yes, the Cash on Delivery limit depends on your delivery address and your Pincode. Get in touch with our customer support team at +91 94149 78622 to know the exact COD limit for your Pincode.

You can also opt to pay by Debit Card, Credit Card, NetBanking or Wallets.

Why isn't Cash on Delivery a payment option to me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

Will I have to pay anything extra if I choose Cash on Delivery?

No, you don't have to pay any additional charge for Cash on Delivery over and above the shipping charge.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by Home Centre. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

5Tracking and Delivery
When will I receive my order?

For products, orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days and orders placed after 3:00 PM will be delivered in four to five business days.

For furniture, you’ll be able to schedule the delivery time and date that suits you, at checkout.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order - either online from your account (if you're a registered user) or by calling us on +91 94149 78622 (if you're a guest user). You can then place a new order with the corrected address.

Can I book a preferred delivery time?

You’ll be able to select a delivery date and time only for your furniture. You can do this from the Shipping page as you shop.

Your products will be delivered in 2-3 business days, if you place your order before 3:00 PM from Monday to Saturday. Orders placed after 3:00 PM will be delivered in 4-5 business days.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Returns Process

How do I return my products?

You can return your products in three easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Note.

Return to Store

  1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

Call for a pick-up

  1. Call us at +91 94149 78622 to schedule a pick-up time and location.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Note.

Please remember, you must include all warranty cards when you return your products.

Can I return my RajTaishree.com purchases to a store?

Yes, you can now drop off your Home Centre products to a Home Centre or combined Home Centre and Lifestyle store.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
  2. Hand over your return: An authorized staff member will take your package.
  3. Receive your refund: You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.
  4. Don't forget to check the returns policy first to see which products we don't take back.

When will you pick up the products I want to return?

We will arrange a pick up within 3 business days, once the return request has been made.

I just returned my products. When will I receive my refund?

After we check your returned items, we'll approve your refund accordingly. Your bank may then take 2-7 business days to process the transaction.

If you've paid with cash or Landmark Rewards points, you will receive a Credit Note that you can use to shop on RajTaishree.com.

If you've opted to pay by Wallets, your refund will be credited back to your wallet.

I just cancelled my order. When will I receive my refund?

Here’s how your refund works:

- If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 2-7 days to process your refund.

- If you’ve paid using a Credit Note or Landmark Rewards points, we’ll email you a fresh Credit Note for the same amount within one day of the cancellation.

- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

How do I get a refund if I paid for the order by cash?

If you've paid for your order by cash, you'll receive a Credit Note worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Home Centre products online.

Each Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

Will you pick up the product from a different address?

We're sorry, the product can only be picked up from the address it was delivered to.

Can I book a return online?

Yes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

6Returns Policy
What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

  • Any glass, ceramic and polyresin products.
  • Any furniture that has been delivered and installed.

Please return your products in their original packaging, within 30 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on RajTaishree.com as long as you do so before it has been processed.

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet after we’ve finished processing the cancellation.

Will you accept a return if I've discarded the packaging?

Yes. When scheduling a return by calling us on +91 94149 78622, please wrap the returned products before handing them over to our courier partner.

What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account, Credit Card or Wallet as the case may be, or issue a Credit Note if you opted for Cash on Delivery.

What if I want to return an order that came with a RajTaishree.com voucher?

Whether you return your order partially or fully, your RajTaishree.com voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Can I exchange my purchase for another product?

No, but you’ll be able to return products to a Home Centre or combined Home Centre and Lifestyle store and use your cash refund to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

If you’ve paid by card, wallet or NetBanking, your refund will be processed accordingly. You can also opt for a Credit Note which you can spend online.

If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your bank or card may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order using Wallets. How is my refund processed?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your wallet service may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your wallet service may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

Yes, if you pay by cash and then return your product to a Home Centre or combined Home Centre and Lifestyle store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Credit Note for the full value of your return. Credit Notes are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases.

If a Credit Note is used towards a purchase that costs less than its value, you'll lose the balance amount. So make sure you get your money's worth.

I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?

We will issue a Credit Note for the same value as the Landmark Rewards points you've spent. It will be valid for 6 months from the date of issue, and you can use it to shop on RajTaishree.com.

I paid for part of my order using a Credit Note, and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Credit Note for the same amount as your existing one. Your new Credit Note will be valid for 6 months from the date of issue, and you can use it to shop on RajTaishree.com

I paid for part of my order using a Credit Note and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Credit Note for the same value as your existing Credit Note valid for 6 months from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

If I return a product that I bought with a Credit Note to a store, how is my refund processed?

After checking your products, we will issue a fresh Credit Note for the value of your returns.

If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

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